Privacy Policy
Read how we collect and store your information.
Privacy Policy for Øhavsstien.dk
At VisitFaaborg, we take the protection of your personal data seriously. Below, you can read how we process and protect the information we collect about you.
1. Data Controller
VisitFaaborg
Torvet 19, 5600 Faaborg
E-mail: visitfaaborg@fmk.dk
Phone: +45 72 53 18 18
2. What information do we collect?
We only collect and process the information necessary for the purposes for which it is used. This may include:
- Name and contact details in connection with bookings (e.g., e-mail, phone number)
- IP address and information about your use of our website (cookies and statistics)
3. Purpose of processing
We use your information to:
- Respond to inquiries and provide customer service
- Manage bookings
- Improve our website and analyse usage patterns
- Comply with legal requirements
4. Legal basis
The processing of your information is based on:
- Your consent
- A contract or agreement (e.g., when booking experiences)
- Legal obligations (e.g., accounting rules)
- Our legitimate interest in improving our website and marketing activities
5. Storage
We store your personal data for as long as necessary for the purposes for which it was collected or as long as required by law.
6. Sharing of information
We do not disclose personal data to third parties without your consent unless necessary to deliver a service (e.g., IT providers or organisers involved in bookings).
If data is transferred outside the EU/EEA, we ensure sufficient safeguards, such as the EU’s Standard Contractual Clauses.
7. Your rights
You have the right to:
- Access the information we process about you
- Have your information corrected or deleted
- Restrict our processing of your data
- Object to our processing
- Withdraw your consent
- File a complaint with the Danish Data Protection Agency (www.datatilsynet.dk)
If you wish to exercise your rights, please contact us at visitfaaborg@fmk.dk. We aim to respond within one month.
8. Security
Access security:
All user accounts (employees, system users) are protected with personal usernames and passwords, combined with multi-factor authentication (MFA) whenever possible.
Data encryption:
Computers and mobile devices that process or store personal data are fully encrypted. This means that even in case of loss or theft, unauthorized individuals cannot access content without login credentials and MFA verification.
Storage rules:
Sensitive data must not be stored on local devices (e.g., personal computers or smartphones). Instead, it is stored on central servers or secure systems with automatic backups and access control.
Digital communication:
When we communicate in writing with you or external partners, it is done securely—via secure e-mail—and never through unencrypted channels when dealing with sensitive information.
9. Contact
If you have questions about our processing of personal data, you are always welcome to contact us:
VisitFaaborg
E-mail: visitfaaborg@fmk.dk
Phone: +45 72 53 18 18